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Main Surgery
Churchfield Surgery 
 
 
 
Branch Surgery
Sandsend Surgery

 

Email: HRWCCG.sandsmp-admin@nhs.net
Fax: 01947 811375 

 

 

 
The Practice will be closed from 1pm on Tuesday 18th September for practice staff training and development. Emergency out of hours cover will be provided.

Other Important Information

 

 

 

Out Of Hours

 

Between the hours of 6pm-8am a service exists for emergencies. An answering service will reply on the normal practice telephone numbers and put you in contact with an out of hours service.You should call the NHS 111 service if you need medical help fast, but it is not an emergency.

 

Further information can be found at www.nhs.uk/NHSEngland/AboutNHSservices/Emergencyandurgentcareservices/Pages/NHS-111.aspx

 

If your emergency is life threatening you should call 999

 

 

 

 

Complaints

The practice has a formal complaints policy agreed by  NHS England. If you have a complaint, please notify the practice manager or one of the doctors. Freedom of Information Act The practice complies with the Freedom of Information Act. A full copy of our practice policy and guidance is available on request. 

 


Sick Notes

You do not need a sick note unless you have been off work over seven days.  You can self certify your absence for the first seven days, after that your GP will issue you a note if they feel it is neccesary. The practice does not issue 'fit for work' certificates. It is upto your employer whether they think you are fit enough to return to work. 

 

 

Chaperone Policy

The practice policy is to offer a chaperone for all intimate examinations.

 

Rights and responsibilities of the patients

These include access to a doctor or health care professional within 48 hours. Patients should inform the practice if they are unable to attend an appointment. Violent patients will not be tolerated and after a formal warning will be removed from the practice list. Confidentiality is of the utmost importance to the practice. We comply fully with the Data Protection Act and all information is kept securely.

 

Home Visits

We encourage patients to come to the surgery where we have the facilities and equipment available however we do understand that this is not always possible. If you do feel you need a home visit please call the surgery before 10am if possible. The GP will only visit your home if you are housebound or too ill to visit the practice. When you request the visit the GP will usually ring you before they come out to evaluate your medical condition and decide how urgent it is. If you need medical attention for which the GP is unsuitable, the GP may refer you to the District Nurses , they may come out to you.

 

 

Better Communication

We want to get better at communicating with our patients; making sure you can read and understand the information we send you. If you find it hard to read our letters or you need support during appointments, please let us know and we can supply any information you need in braille, large print or easy read, an interpreter, or to have information sent by email.

 

Named GP

All patients registered at this practice have been allocated a named GP; you can cantact the surgery to find out who your named GP is. Please note you will still be able to see the GP of your choice.

 

Results

When you attend for a test of any kind you will usually be told how long you should expect to wait for the results. Please bear this in mind when calling the surgery.The reception staff are not qualified to comment on results therefore it is your responsibility to make any necessary follow-up appointment with the doctor.Please note that we do have a strict policy regarding confidentiality and data protection. We will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.

 

  • Blood Tests

Blood tests have a wide range of uses and are one of the most common types of medical test. For example, a blood test can be used to:

  • assess your general state of health
  • confirm the presence of a bacterial or viral infection
  • see how well certain organs, such as the liver and kidneys, are functioning

A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your arm. and the usual place for a sample is the inside of the elbow or wrist, where the veins are relatively close to the surface. Blood samples from children are most commonly taken from the back of the hand. The child's hand will be anaesthetised (numbed) with a special cream before the sample is taken. 

The normal time it takes for a blood test to come back to the surgery is around 3-5 days. Some blood tests may take longer than others to come back. 

 

 

  • XRays 

XRays are usually done at Whitby Hospital. If the Dr feels you need an urgent XRay then you will be given a form and sent down to the hospital the same day, if it is routine then you will recieve an appointment for your Xray in the post. The results usually take 5-7 days to come back to the surgery. This is sometimes not guaranteed due to staffing etc at the hospital. 

 

 

  

 



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